Health Matters Karalee is a mixed billing practice.

Bulk Billing is available Monday – Friday to:
Health Care Card Holders
All Pensioners including DVA Patients
Children under 16 years
Chronic Disease Management Plans including General Practice and Team Care arrangements.

All other consultations including phone consultations are privately billed.  Our reception staff are happy to assist you with any information you require about fees. 

After payment for your consultation, we can send your Medicare claim through to Medicare if you have registered your bank details with them, or we can process your Medicare rebate immediately back into a Savings or Chq account eftpos card via Medicare Easyclaim. Rebates should come back into your bank account with 1-2 business days. Please present your valid Medicare card/concession card/DVA card when you come for an appointment.

We accept cash, EFTPOS and credit cards.

All Saturday consultations are private billing. Discounted fees are available to eligible patients; those with a current Pension Concession Card, Health Care Card, Commonwealth Seniors Health card.

We are happy to provide a written estimate of cost for skin procedures. Just ask your doctor or one of our receptionists if you need more information.

Appointment Cancellation / Non-Attendance 

We understand that unplanned issues can arise and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled with 3 hours’ notice.  Our General Practitioners want to be available for your needs and the needs of all of our patients. When a patient does not show for a scheduled appointment, another patient loses an opportunity to be seen.

We are happy to send you an SMS reminder the day before your appointment. Please update your mobile details with the receptionist.  If you reply by SMS please DO NOT free text, simply reply by following the prompts to ensure effective delivery of your cancellation request.

If 2 non-attendance occur this will result in a letter being sent to remind you of our Did Not Attend policy. If any further missed appointments occur without notice, it is practice policy that a private invoice for $50.00 Non-Attendance fee will be issued. The charge does not attract a Medicare rebate, so is payable in full by the patient. Further routine appointments will be unable to be made until this invoice is paid in full.

Repeat scripts, without an appointment, may only be provided if you have seen your Doctor in the last 3 months for the related condition. 48 hours’ notice needs to be given and will incur a $17 fee.