Changes and updates that are coming into effect from 22^nd August 2022

All our doctors are Independent Health Practitioners.  As such, each doctor has the option to charge as they see fit depending on the length and complexity of consultations, independent of the practice billing policy.

As a general guide:

Private Fees will be incurred for the following:

• Appointments before 9am, Monday to Friday
• Appointments after 5pm, Monday to Friday
• Saturday appointments
• Skin appointments 

Bulk Billing is available between the hours of 9am and 5pm, Monday to Friday, for the following patient groups:

• Children 12 years and under
• Health Care Card Holders
• Pensioners
• Department of Veteran Affairs (DVA)
• Chronic Disease Management Plans (CDM)
• Vaccination Clinics

Please present your valid Medicare card, concession card, or DVA card when you come for your appointment.

If you have any concerns about fees or payment, please discuss with your General Practitioner at the time of your appointment. 

Skin Appointments

The following changes will come into effect from the 1^st February 2024 relating to skin appointments. 

Full Body Skin Checks (30 minutes) will incur Out-Of-Pocket (OOP) expenses for all patients:

• Pensioners and Health Care Card Holders $50 OOP
• Standard Private Fee $100 OOP

Skin Spot Check Appointments (10 minutes):

If you have a localised skin concern, we can offer 10-minute spot check appointments for:

• Pensioners – Bulk-Billed Monday to Friday between 9am to 5pm
• Health Care Card Holders - Bulk-Billed Monday to Friday between 9am to 5pm
• Standard Private Appointment Fee for all other patients

We are happy to provide a written estimate of cost for skin procedures. Just ask your doctor or one of our receptionists if you need more information.

Women’s Health – Mirena and Implanon Appointments

Medicare Rebates

Your Medicare claims are processed by us for Medicare to return your rebate. Rebates are often returned instantaneously. 

Appointment Notifications and Communication:

Our automated communication system will send you an SMS reminder the day before your appointment.  For this service to be effective, clients are required to ensure their details are kept up-to-date with HMK.

If you receive an SMS, please follow the instructions and prompts.  Please do not free text.

Appointment Cancellation:

We respectfully request that you provide a minimum of 2 hours’ notice of appointment cancellation.  If you have replied ‘Yes’ to our SMS, acknowledging attendance, but cannot attend, please reply ‘No’ to the SMS service prior to 2hrs before your scheduled appointment.  Replying ‘No’ will cancel the appointment unless the cancellation notification is forwarded within 2hrs of the scheduled appointment. 

If you do not provide more than 2hrs notification of cancellation from your scheduled appointment, a fee of $88 maybe be charged to you unless extenuating circumstances apply.  Cancellation fees must be satisfied in full prior to subsequent bookings.

Appointment Non-attendance:

Your time is valuable, and so is ours.  If you do not notify our practice of your appointment cancellation, and subsequently do not attend your scheduled appointment we have allocated for you, the practice fees will be applicable:

• If you have confirmed your appointment by replying ‘YES’ to our SMS, but do not attend the appointment, you will be charged the standard consult fee of $88. No rebate will be applicable, the full fee is payable by the patient.

Further appointments will be unable to be made until any fees on the account are paid in full.